Many organizations share short digital training sessions as just-in-time resources alongside performance-management processes. Short digital courses focused on specific skills. Our research and experience in transforming major organizations’ performance management highlights three methods to build manager capabilities in hybrid or virtual environments: Indeed, much of the fairness of a performance-management process rests on managers’ ability to coach effectively. Ongoing development discussions are a crucial way to truly listen to employees and put people back in the idea of “people development.” Based on our research, of participants who said their organizations had effective performance-management systems, 71 percent stated that managers were trained in providing feedback and coaching. The program also created a focus on giving compassionate, strengths-based feedback and coaching throughout the year. The leaders gained significantly higher confidence in their ability to coach. Unlocking the true value of effective feedback conversations lies in equipping managers with the right tools to help them build their own capabilities.įor instance, at a leading ratings agency, a cohort of global leaders participated in a leadership program focused on shifting their mindset and behaviors around coaching and feedback. But the value of these discussions only happens if they are development focused and actionable. Best practices indicate managers should have ongoing development discussions with their employees at least monthly, or even more frequently. In the current environment, as people juggle work pressures with countless personal errands and tasks, the key to successful performance management is to also focus on quality, not just quantity, of regular feedback discussions and check-ins. February 1, 2021In our previous post on “ Individual performance management in the COVID-19 world,” we addressed fairness as the foundation for effective performance management and highlighted the unique opportunity for organizations to redefine their approach to be more flexible, continuous, and development oriented.
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